Customer Support Manager

2 weeks ago


Mölndal, Västra Götaland, Sweden Kappahl Full time

Are you a customer-oriented enthusiast with a positive attitude, with a "customer in focus" and a worldclass service mindset? Great – maybe you are our new Customer Support Manager

We offer you :

As a Customer Support Manager you are a key person within our Online department and your main responsibility is to is to lead and oversee the customer support team, ensuring the highest level of customer satisfaction, efficient service, and proactive up-sell communication.

You will be responsible for a team that is responsible to give our customers an excellent customer meeting through phone, e-mail, chat & social media and up-selling.

Your Profile:

You have a profund experience in managing team-leaders and teams within customer service with a positive and coaching attitude. You are responsive, unpretentious and a communicative team player with the customer in focus with a strong drive to achieve both individual and team goals and the ability to work and collaborate in a team as well as with other departments/functions. You are sales and result oriented with detailed knowledge about budget managing and KPI reporting and analytics with a strategic and solution-oriented mindset.

  • Previous experience for at least 5 years in managing position
  • Excellent communication skills and fluent in written oral English and Swedish, additional Nordic languages is a plus.
  • Very good MS Office knowledge and insight in CRM-systems, preferably Voyado.
  • Experience from digital development and business development with a curiosity for AI is a plus.
  • Willingness to share knowledge and develop others
  • Relevant educational background from university or business school

Are you interested?

This position is a full-time permanent employment with start upon agreement at our head office in Mölndal.

Kappahl celebrate diversity and strive to eliminate all forms of discrimination. We are committed to creating an inclusive environment for all employees and candidates.

We look forward to your application as soon as possible, but no later than 24th of June 2024. You apply easily by answering a few questions and attaching your CV (please refrain from sending us your personal letter). We apply continuous selection.

Kappahl wants to be A Place To Belong therefore we work with a hybrid working environment. This means that you can work remotely when it is more suitable for your work schedule.

If you have protected identity, please contact , and you will get help with submitting your application.

We are looking forward to your application

/#LI-HYBRID


#J-18808-Ljbffr

  • Mölndal, Västra Götaland, Sweden Freemelt AB Full time

    Drive strategic growth in metal additive manufacturingAre you a strategic sales professional with a passion for additive manufacturing and a talent for building strong customer relationships? Do you possess both technical understanding and excellent commercial skills? Join Freemelt in this key role and directly impact our growthAbout FreemeltFreemelt is an...


  • Mölndal, Västra Götaland, Sweden PerkinElmer Full time

    Job Description Summary:Involves personnel, financial, customer and supplier responsibilities. Responsible for the development of personnel and operational responsibility regarding processes and solutions that are delivered to the customer. Part of the local management team.Job ResponsibilitiesLead the daily operations & ensure the development of...


  • Mölndal, Västra Götaland, Sweden PerkinElmer Full time

    Job Description Summary:Involves personnel, financial, customer and supplier responsibilities. Responsible for the development of personnel and operational responsibility regarding processes and solutions that are delivered to the customer. Part of the local management team.Job ResponsibilitiesLead the daily operations & ensure the development of...


  • Mölndal, Västra Götaland, Sweden PerkinElmer Full time

    Job Description Summary:The role primary focus is to support and develop our dedicated support team that works with project delivery, contract negotiations, data analysis and development of our maintenance system. It involves many points of contact with customers but also our own business. The role will be part of the site management team, work in close...


  • Mölndal, Västra Götaland, Sweden PerkinElmer Full time

    Job Description Summary:The role primary focus is to support and develop our dedicated support team that works with project delivery, contract negotiations, data analysis and development of our maintenance system. It involves many points of contact with customers but also our own business. The role will be part of the site management team, work in close...


  • Mölndal, Västra Götaland, Sweden Freemelt AB Full time

    Account manager – New business EMEAAre you a forward-thinking professional with strong courage and a proven track record in industrial sales, skilled in identifying opportunities and fostering long-term relationships?If so, apply for the position as Account manager – new business EMEA to be a part of our team to disrupt and reshape the landscape of metal...


  • Mölndal, Västra Götaland, Sweden oilandgas Full time

    About Honeywell Process Solutions: Honeywell Process Solutions is a global leader in industrial automation and digital transformation. We provide solutions that help industrial customers optimize their operations, improve productivity, and enhance safety and sustainability. With a rich history of innovation and a commitment to excellence, we strive to...


  • Mölndal, Västra Götaland, Sweden Profundus AB Full time

    Spira Group are now helping our client Profundus to recruite a Product and Sales Manager who will be responsible for developing their product offer and drive the sales and marketing activities. Profundus is a pioneering company founded to commercialize breakthrough research from the University of Gothenburg, centered around telescope technique for retinal...


  • Mölndal, Västra Götaland, Sweden Siemens Mobility Full time

    Technical Account Manager Battery Do you want to help in making the world a better place? At Siemens we develop technology that builds a better society. How? Through electrification, digitalization, and automation. We have an impact on the places where people live and work, the energy sources in our homes and on how the products we consume are produced....


  • Mölndal, Västra Götaland, Sweden Siemens AB Full time

    Technical Account Manager Battery Do you want to help in making the world a better place? At Siemens we develop technology that builds a better society. How? Through electrification, digitalization, and automation. We have an impact on the places where people live and work, the energy sources in our homes and on how the products we consume are produced....

  • Global Marine

    2 weeks ago


    Mölndal, Västra Götaland, Sweden Johnson Controls Full time

    What you will do: The role of Global Marine & Navy Service Sales Manager ( France, Americas and Sweden ) is part of a global strategy for Johnson Controls to develop our focus on Service growth. Reporting to the Head of Service Sales, you will lead a dedicated team of sales professionals, targeting the growth of our service repairs and maintenance base....

  • Laboratory Manager

    2 weeks ago


    Mölndal, Västra Götaland, Sweden Academic Work Sweden AB Full time

    "At Paulig, we believe every meal counts. As an international player in the food and beverage industry and as a house of iconic brands, we can make an impact that counts – and careers that matter."OM TJÄNSTENAs a Laboratory Manager at Paulig Group, you will play a critical role in proactively identifying and mitigating risks related to food safety and...

  • Product Manager

    2 weeks ago


    Mölndal, Västra Götaland, Sweden Kollmorgen Automation AB Full time

    Are you looking for a position as Product Manager in a global high-tech product company? With us you will get the opportunity to work in the expanding Mobile Robot market that is doing rapid technological leapsWe have been developing world leading Automated Guided Vehicle (AGV) systems for the last 50 years and we have a prosperous future ahead of us since...


  • Mölndal, Västra Götaland, Sweden Essity Hygiene and Health AB (Mölndal) Full time

    Do you have a customer-consumer oriented mindset and a deep technical interest? Would you like to excel in a global setting in one of the world's leading hygiene and health companies? Then don't stop reading – as this position might be the next step in your career.About the Role We are looking for IT Business Analyst SAM who would work as part of the...


  • Mölndal, Västra Götaland, Sweden JYSK Full time

    Job DescriptionAre you ready to motivate and coach the store team alongside the Store Manager? And ensure that your team has the best sales attitude and provides our customers with the best shopping experience?Then you might be the Deputy Store Manager we are looking forWhat We Offer YouYou get the opportunity to be part of a company that aims to be the...


  • Mölndal, Västra Götaland, Sweden JYSK Full time

    Job DescriptionAre you ready to motivate and coach the store team alongside the Store Manager? And ensure that your team has the best sales attitude and provides our customers with the greatest shopping experience?Then maybe you are the Deputy Store Manager we are looking for.WHAT WE OFFERYou have the chance to become part of a company that aims to be the...


  • Mölndal, Västra Götaland, Sweden Grundfos GmbH Full time

    Press Tab to Move to Skip to Content Link Application deadline: As soon as possible Workplace: Remote Position Contract Type: Full-Time Employment Type: Regular Looking to work with energy reduction solutions in a global organization committed to sustainability and innovation? Look no further and join the Commercial Building Services Sales team at...


  • Mölndal, Västra Götaland, Sweden Sulzer AG Full time

    Sulzer Careers: Global Head of Service At Sulzer, you are in charge of your career and continued development. Take the opportunity to broaden your skills by seeking new roles that reflect your experience. Create your own impact by building solutions that help make lives safer, smarter and more sustainable. Wherever fluids are pumped, mixed, or controlled,...


  • Mölndal, Västra Götaland, Sweden Hitachi ABB Power Grids Full time

    Be a positive technical leader in your role as a Plants Lead Engineer for your Plants and civil team and drive our vision, technical deliverables and develop people and work close to our Plants project manager, Systems Lead Engineer and Project engineering manager.Having overall technical understanding and take responsibility of the overall design of Plants...


  • Mölndal, Västra Götaland, Sweden SIX Payment Services Full time

    Go-to-Market Specialist Date posted 02/25/ Location Gothenburg | Sweden, Norrköping | Sweden, Mölndal | Sweden, Stockholm | Sweden Company Worldline This is WorldlineWe are the innovators at the heart of the payments technology industry, crafting how the world pays and gets paid. The solutions our people build today power the growth of millions of...