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Customer Success Manager

4 months ago

Stockholm, Sweden Teamtailor Full time
Let's build the future together

Teamtailor is a leading Employer Branding and Applicant Tracking Software (ATS) SaaS platform, used by over 9000 companies and 200,000 users worldwide .

Working at Teamtailor means working at a young, international, and fast-paced tech company that offers an ideal workplace for those who want to have a tangible impact on the growth of an organization and are craving responsibilities. It also means having lots of fun .

Building a diverse team with various backgrounds and expertise has been at the core of Teamtailor since its very beginning and is truly part of its strength today There are no typical profiles, each and every team member shares our vision and wants to be part of its success. 

Customer Success Manager 

That's why we're expanding our Customer Success department and looking for a Customer Success Manager to join our team focusing on the North Europe area, who speaks Swedish and English (➕ If you can speak any other languages). Our goal is to create happy users by providing the most satisfying experience possible. We are on a mission to achieve this and are searching for individuals who are passionate about delivering a world-class experience to our customers and users .

Your key responsibilities will be to: 
    • Implement and onboard new customers
    • Help our customers use Teamtailor at its full potential, with everything from integrations in our marketplace, and best practices to training opportunities
    • Work as a strategical advisor & goal-oriented for our customers
    • Work proactively with renewals
    • Build strong relationships
    • Find new business opportunities with our existing portfolio customers, in the form of expansion sales, upselling/cross-selling
    • Track customer's accounts to identify churn risk and work actively to prevent that risk
    • Collect and analyze customers' feedback and present it internally
    • Together develop and improve ways of working with customer satisfaction.
As a Customer Success Manager at Teamtailor you will be offered:
    • Responsibility for your own customer base
    • Internal development opportunities
    • The opportunity to work with the market's best product
    • Fixed salary with commission benefits
    • A hybrid and flexible workspace
    • Be part of a great multicultural team
    • Annual company trip to a surprise destination
    • A work culture that encourages freedom with responsibility.
Is this you?
  • Experience in SaaS, HR/Recruitment, or Customer Success is preferred
  • Proven experience in project management
  • Good communication and listening skills ️
  • Ability to collaborate effectively with customers and colleagues
  • Strong adaptability to changes in a fast-paced environment
  • Negotiation skills for managing commercial aspects of the role
  • Engaged, creative, and solution-oriented mindset
  • Willingness to learn and explore new ideas ️
  • Fluency in Swedish and English &
  • Bachelor's or master's degree is a plus
  • Up for some post-work fun with your colleagues? Fantastic We're all about themed after-hours hangouts

We value your personality and we believe you're passionate about your work, ambitious and work hard to reach your own goals