Global Clients Europe – Global Program Director

Purpose

The Global Programme Director reports to the Cluster Head GCE and is overall responsible for ensuring that services are delivered in a consistent and highly professional manner, ensuring Securitas is in full compliance with agreed Master Services Agreement, policies and standards across the account. The Global Programme Director is empowered with the responsibility for ensuring the highest possible standards of service delivery and behavioural standards are maintained by Securitas entities and their staff.

As a Global Programme Director within Securitas for one of our large global clients in the retail sector, you will be fully responsible for delivering the contract requirements and services as agreed in the MSA. Leading and building relationships across multiple internal and client stakeholders in several countries, the Global Programme Director will be responsible for the development and execution of client excellence - implementing solutions enabled efficiencies programmes growing and strategically developing this global client.

Responsibilities:

•Serves as a key point of contact to ensure the delivery of high-quality customer service for client across your portfolio of locations; evaluates service quality and initiates any necessary communication and/or corrective action in a timely manner.
•Oversee and manage any service issues or incidents at the site, whilst providing timely updates
•Coordinates activity with and acts as the liaison for the Local Team of the respective country and/or region to provide the highest level of service for; implements program initiatives as directed by client and Securitas Global Clients Europe; reports to the Securitas’ Strategic Client Director.
•Coordinates and performs Security Risk Reviews of client's facilities using industry best practices and client specific assessment tools were appropriate.
•Initiates, coordinates and assumes responsibility for benchmarking and the identification of cost-saving practices throughout the assigned account. Demonstrates efficiency proposals at timely intervals.
•Identifies and utilizes networking opportunities with Securitas’ other global/national account managers; Implements security industry “best practices”; Works with branch/site management to standardize processes, practices, and service delivery for the account.
•Implements key performance indicators through measurable tracking tools, dashboards, scorecards, and reporting methods in cooperation with the branch, site, and client's managers to enhance security team effectiveness and performance.
•Meets regularly with customer site and Regional management representatives for account reviews; onboarding; proposal presentation; addresses any actual or potential problems; negotiation of customer contracts; provides support during client start-ups and transitions; supports security planning, assessments, and surveys; coordinates review and update of global and local post orders.
•Provides global management oversight for the recruitment, selection, orientation, training, development, and retention of high-caliber staff; ensures that each staff member is treated with dignity and respect; plans assigns, and directs work; provides performance feedback, coaches associates, and carries out disciplinary actions, as necessary; supports staff as appropriate in carrying out their respective responsibilities.
•Provides direct resource leadership of Branch Management in other regions for the delivery of high-quality service consistently in all customer locations in the EMEA Region.
•Participates in strategic budget preparation for guard services and security system deployments.
•Maintains a positive, professional environment in full compliance with applicable laws, regulations, policies, and procedures; ensures that staff members understand and comply with applicable laws, regulations, policies, and procedures.
•Within the scope of the contract and assigned duties, review appropriate expenditures including equipment, supplies, and vehicles; ensure invoices are correct, delivered, and paid in a timely manner.
•Ensures appropriate staffing levels, in collaboration with area management as necessary; ensures scheduling is handled effectively to meet client requirements while controlling labor costs.
•Provides input to Securitas initiatives; promptly assists in the resolution of legal, financial, human resources, and administrative issues.
•Builds and facilitates teamwork and partnerships and the implementation of progressive change.
•Performs additional functions, duties, and specific tasks of a similar nature and scope as necessary in order to achieve assigned business objectives.
•Assists customer in the evaluation of global security needs and determines the feasibility of delivery of requested or desired service; demonstrates an understanding of and ability to operate in a global business environment.
•Develop a global service network for client locations and establishes strong relationships with Securitas and with alliance partners.
•Coordinates, monitors and evaluates global service delivery; develops global best practices; applies National Accounts model to global service delivery.
•Assist in global RFI and global RFP responses for assigned customer locations as required, including the development of pricing models and strategies; coordinate pricing information from all regions.

Competencies: 

•Leadership
•Strategic planning & organising
•Client focus & sales development
•Understanding of the needs and challenges of a retail client.
•Managing self and leading others
•Process optimization.
•Decision making
•Data driven
•Demonstrate ability to communicate, present and influence credibly at all levels both internally and externally
•Business Acumen & Commercial Awareness
•Relationship building & Networking
•Resilient

Person Specification

Minimum Required:

• 5+ years in security and risk management, preferably on an international level
• Experience of working in the private sector/industry at Senior Account Manager/Director level
• Experience in working with large international clients
• You are client centric. You understand the general international business environment
• you are operating in and the different challenges they face
• The ability to bring standardization to a multi-faceted security environment (Systems, Technology, Processes, Reporting)
• Project Management experience
• Result-driven
• Strong problem-solver
• Ability to work under own initiative and under pressure when required
• Self-confident and open to building new relationships
• Comfortable dealing with senior leadership teams of clients
• Team player, used to working in a collaborative way to deliver high quality services
• Sensitivity to cultural differences and demonstrated ability to bring diverse teams together to work on a common goal Make decisions and perform multiple functions and duties with minimal supervision or guidance
• Proficient in the use of the O365
• Ability and willingness to travel
• Perfect in English, both written and verbally
• Excellent communications and listening skills at all levels
• Acting always according to the highest ethical standard

Desirable

•international experience with security contracts
•Security / Health and safety qualifications
•Security/Risk Management Qualifications (or working towards)

Reporting to: Cluster Head– Global Clients Europe

Location: Flexible in Europe

Language: English (fluent, spoken and written) all other languages are nice to have. French will be a plus.