Account Manager

4 weeks ago

Stockholm, Sweden Calabrio Full time

Calabrio is a customer experience intelligence company that empowers organizations to enrich human interactions. The scalability of our cloud platform and our AI-driven analytics tools make it easy for contact centers to uncover customer sentiment and share compelling insights with other parts of the organization. Our solutions are built on an intuitive, web-based architecture that positions and accelerates the contact center as an epicenter for customer insight. 

The primary responsibility of the Account Manager is to drive sales with existing and new customers both direct and through partners.

What you’ll be doing: 

  • Responsible for the achievement of associated territory sales quotas: software and services.
  • Uncover, develop and lead all sales activities for the sale of Calabrio products, additional applications, and renewed maintenance within the existing customer base. 
  • Continually build a strong sales pipeline of well-qualified revenue opportunities. 
  • Identify key stakeholders, build and develop strong relationships with them, fostering a high level of trust.
  • Effectively manage opportunities through Salesforce.com. 
  • Exhibit strong strategic thinking, initiative, and high activity level. 

Requirements

  • 2-3 years of B2B direct sales in software, and/or services industry.   
  • Direct sales experience in in WFO/Call Center industry, highly preferred.
  • Fluency in Swedish and English is a requirement.
  • Ability to travel primarily in the Nordic countries up to 40%. 

Benefits

Calabrio People are: Open, Clear, Ambitious, Accountable, Collaborative, Consistent   

What we value most…workplace diversity and ensuring an environment of mutual respect.  We believe that diversity and inclusion are critical to our success, and we are proud to be an equal opportunity employer. Our commitment is to continue to keep our people healthy, focused, and inspire creativity.  Our team members are offered comprehensive benefits for various life circumstances and needs, great opportunities for career development, and a balanced work-life to achieve personal and professional success (all benefits are subject to eligibility requirements). As an Innovator with Purpose, you’ll feel motivated and genuinely excited to come to work

Awards & Accolades:  

Calabrio has 300 Global Partners, more than 2.25 million agents, and over 7,000 customers worldwide. We’ve been doing this for more than two decades and have been recognized by leading independent third parties such as Gartner, Forrester, and G2 Crowd as a leader and visionary.   Thanks to the hard work and dedication of every Calabrio team member, we have been recognized by the Star Tribune Top Workplace for 9 years in a row, a 2022 certified Great Place to Work UK, named one of BC’s Top Employers for 2023, and recognized as a top 50 fast-growth company by Minneapolis/St Paul Business Journal.   

Calabrio celebrates and fosters a culture that thrives on diversity. We are an Equal Opportunity Employer that prohibits discrimination and harassment of any kind. We provide employees with a work environment free of discrimination and harassment. All employment decisions at Calabrio are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, parental status, or any other status protected by the laws or regulations in the locations where we operate. We celebrate the >40 nationalities of team members that contribute to our success.   

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