Customer Service Representative
3 weeks ago
Do you want to be a part of creating an incredible atmosphere for both our customers and employees? We’re now looking for full-time Customer Service Representative to be a part of our Payments team within Customer Operations. As a Customer Service Representative, your primary task is to deliver an outstanding experience for our customers. Customer Operations is on an exciting journey, currently setting the structure for future growth and development.
We could talk for ages about all the amazing things we do (because it's a lot). But let's cut the crap and get to the point. At Qliro we offer safe and simple payment solutions for e-commerce with the most popular payments methods on the market. Come join us on our journey building the future of payments
About the role:
As a Customer Service Representative at Qliro you work with customer support serving customers on all our Nordic markets. Our Payment teams are structured into three levels; Team Level 1, Team Level 2 and Team Level 3 where you work dedicated towards reaching your targets set by the organization, with the opportunity to grow and move through the levels. As a Senior Advisor we love to see you apply for other roles within Operations and Qliro, to continue your journey with us. We strongly believe that your development is important, if you have the mindset to always beat yesterday and improve in all areas of your daily tasks – this is the place for you
What you’ll do:
- Be responsible for creating and generating a WOW experience to Qliro's customers by managing our customer's inquire
- Manage incoming customer service inquires per phone,chat and e-mail
- Identify and assess our customer’s needs with the aim to achieve outstanding customer satisfaction
- Work towards KPI’s connected to customer satisfaction and efficiency, both on individual level and team level
We believe you:
- Are fluent in any of the Nordic languages; Swedish, Norwegian, Danish or Finish , as well as English . We support all Qliro's Nordic customers in their local languages, and English is the official company language here at Qliro
- Are service-minded and passionate about creating outstanding customer satisfaction
- Are detail-oriented and can handle multiple tasks simultaneously
- Are structured, flexible, engaged, and have great communication skills
- Are a quick learner with basic skills and experience from working with digital tools
- Experience from working with customer support over phone, chat and email is meritorious
The employment is based at Qliro's office in Odenplan, Stockholm.
Start date: October 2024
Employment: Full Time
Interviews will be conducted on a rolling basis. Should you have any questions, please contact amanda.westerberg@qliro.com .
WOW in everything we do
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