Customer Service Representative
2 months ago
At Abbott, we're committed to helping people live their best possible life through the power of health. For more than 125 years, we've brought new products and technologies to the world -- in nutrition, diagnostics, medical devices and branded generic pharmaceuticals -- that create more possibilities for more people at all stages of life. Today, 109,000 of us are working to help people live not just longer, but better, in the more than 150 countries we serve.
We are looking for a Customer Service Representative for the Norwegian Market to join our team in Sweden
In this exciting and key position as Customer Service Representative (Medical Devices), you will provide internal and external customers with best possible service in terms of order processing, pricing and billing inquires, service requests and customer complaints
In this role your primary objectives are:
Receive & process orders for all customers (email/phone).
Perform and execute all invoicing in a timely and precise manner incl. responsibility for electronic invoicing
Handle customer complaints and perform investigations, inform customers and if needed, issue required credit/debit notes.
Return management
Maintain daily contact with company approved couriers, for regular pick-up and delivery timetable, investigation of claims and follow-up for emergency
Backorder management, work closely with the Sales Team on alternative solutions that can be offered to customers in case of out of stock.
Master Data Maintenance (customer masterdata, prices, material masterdata…)
Daily contact with courier services, produce relevant paperwork (i.e packing list, proforma invoices, credit notes…)
Close cooperation and support with other internal departments such as Quality and Sales Teams (ie: in FSCA (Field Safety Corrective Action) implementation, new product launch etc.)
Support Sales Team during consignment and warehouse count (organization, reconciliation and follow-up), generate weekly reports for the Sales Team on soon to expire products, etc.
Responsible for all activities in the local warehouse (emergency stock handling) such as packing and dispatch of products from local warehouse etc.
Any other tasks that can be ad hoc assigned to you by your Teamleader/Manager.
Your preferred background:
Upper secondary diploma/High school degree
Minimum 3 years of experience in Customer Service (order entry, claims and return management), experience in medical device sector is a plus.
Fluent in Norwegian and English, written and spoken.
Expertise knowledge of SAP is a plus
Knowledge of Microsoft Office
Team player
Customer and service oriented
Good organization ability
Good communication skills for internal and external contacts
Positive reaction to working in a “deadline” environment, stress resistant
Integrity
Sensitive of initiative and adaptability to permanent evolving organizations
Sensitive to the importance of the product
What can we offer you?
Abbott provides a varied, challenging and international position in a dynamic and pleasant working environment. In our organization, you can count on excellent primary and secondary benefits, a positive working atmosphere, a personal growth plan, extensive training opportunities and good career perspective. We are in the business of advancement, both in health solutions and in the lives and careers of our employees. Our work across the world and in many areas of healthcare provides a rich environment for our employees to explore career paths, interests and opportunities.
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