Customer Service Representative

1 month ago


Stockholm, Sweden Abbott Full time

Om EDTS – en del av Abbott

European Drug Testing Service (EDTS) AB startade sin verksamhet 1991 inom området slumpvisa drogtester på arbetsplatsen. Idag ingår EDTS i Abbott koncernen och är med bolagets fyra affärsområden ett ledande drogtestföretag i Norden. Förutom genomförande av drogtester på arbetsplatser, bistår de vårdföretag med administrativa tjänster och digitala lösningar inom drogtestning och laboratorieanalyser.

Bolagets kunder finns bl.a. inom kommun och landsting, arbetsgivare och företagshälsovård, laboratorier, privata vårdgivare samt skolor. Dess företagskultur präglas av kvalitet, trygghet och innovation samt en fortsatt ambition att i nära samarbete med samarbetspartners och kunder driva utvecklingen i branschen.

Abbott / EDTS söker nu en Customer Service Representative, föräldrar vikariat

Söker du efter en roll där du får arbeta administrativt, kommunikativt och strukturerat?

Nu söker vi en ersättare till ett föräldrar vikariat från 1 December 2024.

Om tjänsten

Du ingår i teamet Customer Operation och i rollen ansvarar du tillsammans med kollegor för administration och support för bolagets tjänster.

Dina primära arbetsuppgifter kommer bland annat vara:

Hantering av det administrativa flödet för bolagets tjänster Administration och bevakning av remisser och testresultat  Telefon- och mailsupport gentemot kunder, samarbetspartners och den interna organisationen Administration kring fakturering, post och CRM

I rollen ställs mycket stora krav på noggrannhet, förmåga att kunna ta till sig, förstå och använda sig av information samt skapa en struktur för sitt egna arbete. Rollen kräver både samarbetsförmåga och självständighet.

Kvalifikationer

Vi söker dig med något eller några års erfarenhet av kundtjänstarbete med kundkontakter. Du måste ha en god datorvana och förmåga att snabbt lära sig nya system är en förutsättning för att passa bra in i denna roll.

Vi ser vidare att du har tidigare erfarenhet av att hantera flera olika uppgifter parallellt samt föra noggrann administration i olika system.

Att vara detaljorienterad och strukturerad är viktigt i denna roll, precis som att du värnar om långsiktiga goda relationer och har en social nätverkande förmåga och affärsmässig approach. Du behärskar svenska och engelska obehindrat i tal och skrift. 

Då vi ständigt arbetar för att utveckla våra processer och rutiner ser vi gärna du är en initiativtagande person som inte är rädd för att lära sig nya saker eller utmana oss med nytänkande. Om du är sjuksköterska, undersköterska eller biomedicinsk analytiker är det meriterande.

 I den här rekryteringen kommer vi att lägga stor vikt vid personlig lämplighet.

Du värdesätter noggrannhet och är strukturerad i ditt arbete Du är en serviceinriktad och engagerad medarbetare Du är självgående och handlingskraftig Du har en väl utvecklad samarbetsförmåga

Tillträde, omfattning & anställning

Tjänsten är ett vikariat under en föräldraledighet på heltid med kontorstider måndag till fredag med start 1 December 2024. Denna roll arbetar 100% på kontoret i Kista.

Arbetstiderna är kontorstider måndag till fredag, 08:00-16:30.



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