Finnish & Swedish Speaking Consumer Credit Professional - Nordics

4 months ago

Stockholm, Sweden AMEX Full time

You Lead the Way. Weve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, youll learn and grow as we help you create a career journey thats unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, youll be recognized for your contributions, leadership, and impactevery colleague has the opportunity to share in the companys success. Together, well win as a team, striving to uphold our and powerful backing promise to provide the worlds best customer experience every day. And well do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

Are you interested in working with first class service while gaining experience in a global service company?

Our Credit Department would like for a new team member to join us in our purpose to provide extraordinary experiences for our customers. The Nordic Consumer Credit team consists of 13 Credit Advisors, and we are looking for you who enjoy daily challenges, is driven by targets and want to be included in a diverse, hard-working team

Credit Operations main responsibilities are amongst others recovering balances and reducing provision, while delivering outstanding customer care and providing first class credit servicing via phone as our main communication tools. With thoroughness and expertise, ensuring compliance with all regulatory requirements and provide outstanding service to improve customer and shareholder value.

Our Advisors are agile and takes the initiative to prioritize and balance multiple responsibilities, answering calls and responding to customer queries from both internal and external parties.

It is also key for us to have a strong attention to details since we are collecting past due balances and acquiring payments on past due amounts. Making risk decisions to stop or enable spending based on account information and credit history is something we do on a day-to-day basis, while working with encouraging functions encircling the world of card transactions.

What you will be up to:

Handling outbound and inbound calls from our consumer cardmembers whose accounts are flagged as overdue or delinquent. Build significant connections with our customers by offering custom solutions, consultative assistance, and first contact resolution to work out a positive outcome for the Customer and American Express. Deliver best-in-class service, whilst responding to customers inquiries and problems Make decisions based on risk assessment and the Customer profile Gain commitment from the customers to making payments on their overdue account and enabling them to spend on their American Express card Meet and exceed quality goals, compliance regulations and productivity targets Document key information Re-prioritize to adapt to the transitional environment

At Amex, we strive in giving continuous coaching and feedback in our colleagues work, to get the best chances to succeed in their roles. We give the opportunity to develop into a professional role as well as personal growth in our international and dynamic Company.

We believe the successful candidate will be/have:

Proficient in Finnish, Swedish and English verbal and in writing. Have strong analytical skills. Be confident in challenging customer situations. Find ease in navigate multiple systems to service our customers.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

  • Financial Credit Customer Care Professional

    1 month ago

    Stockholm, Sweden AMEX Full time

    You Lead the Way. Weve Got Your Back. With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, youll learn and grow as we help you create a...

  • Finnish Speaking Financial Operations Specialist

    1 month ago

    Stockholm, Stockholm, Sweden Anyfin AB Full time

    About Anyfin ABAnyfin AB is a pioneering fintech company founded in 2017 with a mission to empower individuals by providing smart financial tools. Our vision is to improve global financial health, and we've already made significant strides in helping people save millions through refinancing expensive consumer credits.Job OverviewWe're currently seeking a...

  • Customer Service Agent

    5 months ago

    Stockholm, Sweden Anyfin AB Full time

    Who we are Since our start in 2017 we have provided smart tools that help put financial power back in the hands of the people – where we believe it belongs. Everything we do is based on one vision: to improve the world’s financial health. So far, we’ve helped Swedes, Finns, Norwegians and Germans save millions by refinancing expensive consumer...

  • Customer Service Agent

    6 months ago

    Stockholm, Sweden Anyfin AB Full time

    Who we are Since our start in 2017 we have provided smart tools that help put financial power back in the hands of the people – where we believe it belongs. Everything we do is based on one vision: to improve the world’s financial health. So far, we’ve helped Swedes, Finns, Norwegians and Germans save millions by refinancing expensive consumer...

  • Customer Care Professional

    1 month ago

    Stockholm, Sweden AMEX Full time

    You Lead the Way. Weve Got Your Back. With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, youll learn and grow as we help you create a...

  • Nordic Speaking Video Streaming Support

    2 months ago

    Stockholm, Sweden Patrique Mercier Recruitment Full time

    Join the dynamic team at Patrique Mercier Recruitment as a Nordic Speaking Video Streaming Support Agent in the captivating city of Athens, Greece! This position offers you the unique opportunity to utilize your language skills in a vibrant, culturally rich environment while contributing to an exciting field of video streaming services.In this role, you will...

  • Credit Merchant Underwriter

    3 months ago

    Stockholm, Sweden Qliro Full time

    This role is a part of our Merchant Underwriting & Monitoring team which has the overall responsibility for Qliro's efforts to prevent credit losses associated with our business customers. The team also monitors existing customers on an ongoing basis to swiftly detect and take action on deteriorating businesses. The team sets out guidelines for the work...

  • Driving Growth in Nordic Markets

    1 month ago

    Stockholm, Stockholm, Sweden AMEX Full time

    Drive Business Growth with American ExpressWe are seeking an experienced Manager to join our American Express Nordics Consumer Acquisition team. As a key member of this team, you will play a vital role in driving growth in the Swedish, Norwegian and Finnish markets.Job Description:The ideal candidate will have strong analytical skills, excellent...

  • Acquisition Investment Strategy

    1 month ago

    Stockholm, Sweden AMEX Full time

    You Lead the Way. Weve Got Your Back. With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, youll learn and grow as we help you create a...

  • Dynamic E-commerce Customer Experience Specialist

    4 weeks ago

    Stockholm, Stockholm, Sweden Patrique Mercier Recruitment Full time

    Patrique Mercier Recruitment is a leading recruitment agency specializing in connecting talented professionals with exciting career opportunities that leverage their language skills across various sectors. We are currently seeking an E-commerce Customer Experience Specialist to join our remote team based in Greece.Job SummaryThis role offers the flexibility...

  • Senior Accounting Analyst

    7 months ago

    Stockholm, Sweden MathWorks Full time

    Job Summary Job: 32508-TMEL Location: Department: Join the MathWorks Nordics Finance team as a Senior Accounting Analyst! Working with the Senior Manager of Nordics Finance and Operations you will compile...

  • Senior Credit Risk Analyst

    4 weeks ago

    Stockholm, Stockholm, Sweden Qliro Full time

    At Qliro, we are seeking a skilled Credit Risk Analyst to join our team as part of our Merchant Underwriting & Monitoring function. This role is responsible for analyzing and assessing credit risk associated with our business customers, working closely with the Head of Credit Product.About the RoleThis position involves analyzing new merchant cooperations...

  • Security Director, Nordic Region

    2 months ago

    Stockholm, Stockholm, Sweden International SOS Full time

    About the RoleInternational SOS is the world's leading medical and security services company with over 12,000 employees working in 1,000 locations in 90 countries.Key ResponsibilitiesAs a Security Manager, you will be responsible for building on existing relationships and creating new ones within the client ecosystem to become a key advisor and strengthen...

  • VP - Lenders Solutions Group Europe

    4 months ago

    Stockholm, Sweden FR001 MARSH SAS Full time

    Description: Credit Specialties (CS) is the global practice within Marsh that delivers payment, performance and country risk, insurance knowledge and solutions through a diverse and creative team. CS brings together the key credit risk transfer product disciplines of Non-Payment Insurance, Political Risk Insurance, Trade Credit Insurance, Surety and...

  • B2B Account Executive, Motorola Nordics

    5 months ago

    Stockholm, Sweden Lenovo Full time

    Description and Requirements Have you always wanted to start working on something new? Are you communicative and do you enjoy speaking with customers? We have an ambitious plan to grow our presence in the Nordics B2B smartphone market and that is why we need your help - you will play a key role in our growth plan! In this new role, you will report...

  • Digital Video Streaming Support Specialist

    1 month ago

    Stockholm, Stockholm, Sweden Patrique Mercier Recruitment Full time

    Experience a unique blend of language skills and technical expertise in this captivating role as a Digital Video Streaming Support Specialist at Patrique Mercier Recruitment in Athens, Greece.This position presents an exciting opportunity to utilize your linguistic abilities in a vibrant cultural environment while contributing to the growth of video...

  • Child Safety Expert Nordics

    3 months ago

    Stockholm, Sweden CYBEX GMBH Full time

    Child safety expert We recognize that finding child safety specialists who can simultaneously drive a strategic stakeholder agenda while leading operational retail and consumer initiatives is rare. This role requires close collaboration with sales and marketing colleagues across the four Nordic countries and the HQ in Germany. While the ideal candidate...

  • Team Lead Credit Risk

    2 months ago

    Stockholm, Sweden Worldline Full time

    Stockholm, Sweden This is Worldline Worldline helps businesses of all shapes and sizes to accelerate their growth journey - quickly, simply, and securely. We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. Our technology powers the growth of millions of businesses across 5 continents. And...

  • Finnish speaking Program Coordinator

    6 months ago

    Stockholm, Sweden EF Education First Full time

    EF Education First etsii  uutta suomea puhuvaa Program Coordinaattoria  Nordic Sales -tiimiimme Tukholmaan. Oletko matkustelija, innovaattori, tekijä ja ajattelija? Uskotko, että koulutus voi avata maailman? Jos näin on, tämä rooli saattaa olla sinulle! Tiivistelmä Tämä rooli on huikea  ponnahduslauta myynnin ja markkinoinnin johtamiseen ....

  • Swedish speaking Customer Support Agent with relocation included

    2 months ago

    Stockholm, Sweden Blu Selection Full time

    Do you speak Swedish and dream of starting a new adventure abroad? Look no further! Blu Selection is excited to invite a friendly and enthusiastic Customer Support Agent to join our amazing team. We understand that great customer service is at the heart of what we do, and in this role, you'll become a key player in helping our customers enjoy the best...