Nordic Speaking Video Streaming Support

3 weeks ago


Stockholm, Sweden Patrique Mercier Recruitment Full time

Join the dynamic team at Patrique Mercier Recruitment as a Nordic Speaking Video Streaming Support Agent in the captivating city of Athens, Greece This position offers you the unique opportunity to utilize your language skills in a vibrant, culturally rich environment while contributing to an exciting field of video streaming services.

In this role, you will be the voice of support for our Nordic customers, helping them navigate and resolve any issues related to their video streaming experience. You’ll be part of a collaborative and innovative team, ensuring that users enjoy seamless access to their favorite content while making a genuine impact in their viewing experience.


Responsibilities
  • Provide outstanding support to Nordic-speaking customers via phone, email, and live chat regarding video streaming inquiries
  • Effectively diagnose and troubleshoot technical issues, guiding customers through resolution steps
  • Maintain thorough documentation of customer interactions, issues, and resolutions
  • Work collaboratively across departments to enhance service quality and user experience
  • Keep up-to-date with product knowledge, industry trends, and support best practices
  • Promote a friendly and patient atmosphere while assisting customers

Requirements

  • Fluency in one or more Nordic languages (e.g., Swedish, Norwegian, Finnish, Danish) and English, both written and spoken
  • Previous experience in customer service or technical support is advantageous
  • Strong problem-solving skills and the ability to troubleshoot effectively
  • Interest in video streaming technology and digital media
  • Excellent communication and interpersonal skills
  • Ability to thrive in a fast-paced environment and manage stress effectively
  • Dedication to providing exceptional customer service
  • Willingness to relocate to Athens and embrace a new cultural experience
  • Valid European Passport or ID is necessary

Benefits

  • Private Health Insurance
  • Training & Development
  • Performance Bonus
  • 2 Extra Salaries Per Year
  • Fully Paid Training
  • Great Salary
  • Fully Paid Relocation Package ( flight, transfer and hotel )


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