Account Management Expert

7 hours ago


Stockholm, Stockholm, Sweden XBP Europe Full time

About XBP Europe

XBP Europe provides innovative solutions for bills and payment process, backed by proprietary technology and services.

Our solutions facilitate seamless workflows and frictionless transactions by integrating physical documents, digital data, and instant messaging.

By gathering, processing, and refining valuable data, we help organisations make better decisions and work more efficiently.

We serve a growing client base in Europe and strive to become a leader in digital transformation.

Job Description:Promote CRM Team Activity
  • Effectively manage CRM and Service Management Teams on all issues, MI & SLA reporting, invoicing, resolution of issues and incidents, new services etc.
Account Planning and Governance
  • Enhance account planning and strategic approach to meet client requirements in collaboration with Sales and Solutions as required.
  • Implement effective account contractual governance to ensure timely delivery of client agreements.
Develop Client knowledge/understanding
  • Cultivate comprehensive understanding of Client organisation (charts, decision levels and process).
  • Stay updated on the full range of services/solutions provided to the customer.
  • Validate contracts (incl. MSA) (documents library maintenance and update), incl. SLA commitment and billing item.
  • Ongoingly assess and update expiring contracts.
Profitability Review
  • Regularly review profitability of new ACV, existing contracts and renewals in line with business direction.
  • Escalate signs of revenue/profitability decline or low/negative profitability to management.
  • Support finance teams in collecting outstanding payments.
Customer Satisfaction
  • Foster high levels of customer satisfaction through proactive communication and challenge progression within the organisation.
  • Promote new brand initiatives and enhance customer perception.
  • Provide detailed statistics and reports to clients.
  • Collaborate with clients through steering committees and external audits.
  • Main point of contact for clients on key matters (excluding production-level issues).
Base Refresh Growth - Exela solutions and services promotion
  • Promote and upsell services and solutions to clients.
  • Determine sales opportunities and refer them to the Sales team if needed.
  • Monitor customer needs and business intelligence.
  • Responsible for customer portfolio growth and revenue alignment with personal objectives.


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