
Technical Desktop Support Specialist
4 days ago
The Ubique Systems team is seeking an experienced Desktop Support Specialist to provide top-notch technical assistance and support for our users. This role involves troubleshooting, diagnosing, and resolving various hardware, software, and application issues in a fast-paced environment.
This position requires excellent problem-solving skills, attention to detail, and the ability to communicate complex technical information effectively to both technical and non-technical stakeholders. The ideal candidate will have 2-3 years of experience in Windows desktop support and a strong understanding of Microsoft operating systems, including XP, Windows 7, Windows 8.1, and Windows 10.
- Provide first/second level contact and problem resolution for customer issues.
- Work with vendors to remediate complex AV issues as needed.
- Provide timely communication on issue status and resolution.
- Maintain ticket updates for all reported incidents.
As a Desktop Support Specialist at Ubique Systems, you will be responsible for:
- Installing, upgrading, supporting, and troubleshooting Microsoft Office 2010, Cisco Jabber, and other authorized desktop applications.
- Having basic knowledge of the Mac operating system to support Apple PC users.
- Installing, upgrading, supporting, and troubleshooting printers and computer hardware.
- Performing general preventative maintenance tasks on computers, laptops, and printers.
- Performing remedial repairs on desktops, laptops, printers, and any other authorized peripheral equipment.
- Using diagnostic tools to troubleshoot problems associated with network connectivity and workstation hardware/software.
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Desktop Technical Specialist
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