Technical Desktop Support Specialist

4 days ago


Jönköping, Jönköping, Sweden Ubique Systems Full time
Job Description

The Ubique Systems team is seeking an experienced Desktop Support Specialist to provide top-notch technical assistance and support for our users. This role involves troubleshooting, diagnosing, and resolving various hardware, software, and application issues in a fast-paced environment.

This position requires excellent problem-solving skills, attention to detail, and the ability to communicate complex technical information effectively to both technical and non-technical stakeholders. The ideal candidate will have 2-3 years of experience in Windows desktop support and a strong understanding of Microsoft operating systems, including XP, Windows 7, Windows 8.1, and Windows 10.

  • Provide first/second level contact and problem resolution for customer issues.
  • Work with vendors to remediate complex AV issues as needed.
  • Provide timely communication on issue status and resolution.
  • Maintain ticket updates for all reported incidents.
Key Responsibilities:

As a Desktop Support Specialist at Ubique Systems, you will be responsible for:

  1. Installing, upgrading, supporting, and troubleshooting Microsoft Office 2010, Cisco Jabber, and other authorized desktop applications.
  2. Having basic knowledge of the Mac operating system to support Apple PC users.
  3. Installing, upgrading, supporting, and troubleshooting printers and computer hardware.
  4. Performing general preventative maintenance tasks on computers, laptops, and printers.
  5. Performing remedial repairs on desktops, laptops, printers, and any other authorized peripheral equipment.
  6. Using diagnostic tools to troubleshoot problems associated with network connectivity and workstation hardware/software.


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