
Technical Support Expert
4 days ago
Job Overview:
The JSAN Consulting Group is seeking an experienced IT Support Specialist to join our team. As a key member of our IT department, you will provide technical support to our clients, troubleshooting issues and resolving problems in a timely manner.
Key Responsibilities:
- Provide technical support to clients via phone, email, or in-person.
- Troubleshoot and resolve technical issues with desktop systems, printers, and other equipment.
- Work with vendors to resolve complex technical issues.
- Maintain accurate records of client interactions and technical issues.
- Collaborate with other team members to ensure seamless technical support.
Requirements:
- Bachelor's Degree or equivalent in Computer Science or related field.
- CompTIA A+, Microsoft Certified Professional (MCP) or better.
- Minimum of 2 years of experience in a Helpdesk role.
- Knowledge of Windows operating systems, Microsoft Office, and other productivity software.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and prioritize multiple tasks.
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