Computer System Resolution Specialist

4 days ago


Jönköping, Jönköping, Sweden Ubique Systems Full time
About this Opportunity

We are seeking an experienced Computer System Resolution Specialist to join our IT Support Center team. As a key member of our team, you will provide expert-level technical support and assistance to our users, ensuring that they receive prompt and effective solutions to their technical issues.

In this role, you will work closely with our customers, providing clear explanations of technical information and troubleshooting steps. You will also collaborate with our vendors to resolve complex AV issues and maintain accurate ticket updates for all reported incidents.

  • Provide expert-level technical support and assistance to users.
  • Collaborate with vendors to resolve technical issues.
  • Maintain accurate ticket updates for all reported incidents.
Requirements:

To be successful in this role, you will need:

  1. 2-3 years of experience in Windows desktop support.
  2. A strong understanding of Microsoft operating systems.
  3. Excellent problem-solving skills and attention to detail.
  4. Ability to communicate complex technical information effectively.


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