
Desktop Systems Technician
4 days ago
About the Role:
We are seeking an experienced Helpdesk Professional to join our IT team at the JSAN Consulting Group. As a Helpdesk Professional, you will be responsible for providing technical support to our clients, troubleshooting issues, and resolving problems in a timely manner.
Key Responsibilities:
- Provide technical support to clients via phone, email, or in-person.
- Troubleshoot and resolve technical issues with desktop systems, printers, and other equipment.
- Work with vendors to resolve complex technical issues.
- Maintain accurate records of client interactions and technical issues.
- Collaborate with other team members to ensure seamless technical support.
Required Qualifications:
- Bachelor's Degree or equivalent in Computer Science or related field.
- CompTIA A+, Microsoft Certified Professional (MCP) or better.
- Minimum of 2 years of experience in a Helpdesk role.
- Knowledge of Windows operating systems, Microsoft Office, and other productivity software.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and prioritize multiple tasks.
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