Vattenfall Energy Customer Expert

5 days ago


Jönköping, Jönköping, Sweden TN Sweden Full time

Vattenfall Energy is seeking an experienced customer service expert to join our team in Chania, Crete.

About the Role:
  • As a customer service expert, you will be responsible for providing high-quality support to our customers, answering their questions and resolving their issues in a timely and professional manner.
  • You will handle inbound calls and emails from customers, focusing on promoting Vattenfall's electricity solutions.
  • You will also assist customers with their electricity contracts and invoices.
About You:
  • You must be fluent in Finnish and have very good use of English - both in written and spoken language.
  • Work experience in a customer support role is a plus.
  • An interest in fossil-free energy sources will be considered an asset.
  • You should have exceptional communication & soft skills, as well as a problem-solving mentality.
  • Tech savviness & learning agility are required.
  • A positive and adventurous attitude is necessary.
About Us:
  • We offer competitive monthly salary + 2 extra salaries per year.
  • Health care benefits and numerous other discounts.
  • Full training by certified instructors.
  • Professional growth & development opportunities.
  • Special events as well as community & social responsibility initiatives.
  • Free online Greek language courses.
  • State of the art premises, providing a great working environment with relaxing break areas.


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