Customer Marketing Team Lead

13 hours ago


Stockholm, Stockholm, Sweden Quinyx Full time

We are an innovative, agile, and continuously growing modern tech company on a path to improving the work lives of millions around the world. Our workforce management solutions make scheduling and time reporting smoother and more flexible for almost a million users worldwide.

About the Role

In this pivotal role, you will work with stakeholders across the entire organization and focus on cultivating a strong, active community that drives brand loyalty, customer retention, and advocacy. As a key leadership role within the marketing team, you will design and implement programs to engage customers, create referral and advocacy programs, develop content and events that resonate with the community, and ensure our customers' successes are front and center of our voice.

This position requires a creative marketer with a passion for customer engagement and a proven track record in building customer communities & advocacy.

  1. Design and build an engaging community for our audience; recruit community members and customer advocates through various channels and support its rollout across all regions.
  2. Experiment with engagement strategies, including events, webinars, workshops, CABs, and awards programs.
  3. Create, manage, and maintain our customer advocacy program.
  4. Develop a customer referral program to support sales and marketing.
  5. Run our annual global in-person and digital conference.
  6. Identify key advocates to create case studies, manage customer success stories, and enable speaking opportunities to support our business objectives.
  7. Streamline and manage customer communications.


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