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Customer Support Specialist
2 months ago
We're seeking a highly motivated and service-minded individual to join our Customer Support team at Sellpy. As a Customer Support Specialist, you will play a crucial role in enabling customers in the DACH region to buy and sell second-hand products.
Key Responsibilities- Create Customer Satisfaction: Ensure that our buyers and sellers in the German-speaking markets have a seamless experience with our platform.
- Resolve Customer Inquiries: Respond to customer inquiries via chat, email, and phone in a timely and professional manner.
- Stay Up-to-Date with Tech and Sustainability: Continuously learn and adapt to new technologies and sustainability practices in a fast-paced environment.
- Improve Our Service: Use customer feedback to identify areas for improvement and contribute to the development of our customer support processes.
- Structured and Service-Minded Mentality: Possess a strong sense of organization and a customer-centric approach.
- Language Skills: Fluency in German (spoken and written) and good knowledge of English.
- Problem-Solving Skills: Demonstrate an interest in finding solutions and improving the offer for our customers.
- Meaningful Work: Contribute to a company that's driving the change towards a sustainable lifestyle.
- Flexible Work Arrangements: Work from our offices in Stockholm or Berlin, or from home, depending on your location.
- Collaborative Team Environment: Join a team of highly skilled and motivated colleagues.
- Professional Development: Gain new skills with unlimited access to a learning platform.
