Authoring Tools Operations Manager
4 days ago
About You
We are looking for a motivated individual who is passionate about enabling the development of our co-workers through digital capabilities. The ideal candidate should be data driven and have an understanding of agile methodologies.
Job Description Format
- Provide operational support to global superusers and administrators to ensure smooth product and platform functionality.
- Lead request management, addressing issues promptly and coordinating with technical teams for resolution.
- Support the release process for updates, including testing, documentation, and communication of new features.
- Analyse usage patterns and collaborate with stakeholders to implement solutions that optimise and expand the authoring tools' impact.
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