Learning Content Architect
2 days ago
At Inter IKEA Systems B.V., we are committed to creating a better everyday life for the many people by transforming our digital capabilities to enhance operational efficiency and innovation. Our Learning Technology team is responsible for developing and implementing cutting-edge digital solutions that support lifelong learning for our co-workers worldwide. We are looking for a highly skilled individual to join our team as a Product Specialist.
Job Description
The successful candidate will be responsible for supporting the global operations of our tools and platforms used in the learning content authoring process, providing guidance to users across the organisation, driving product and platform optimisations, managing access requests, ensuring timely resolution of issues, coordinating release management processes, analysing usage patterns, collaborating with stakeholders to implement solutions that optimise and expand the authoring tools' impact, and fostering collaboration with global and local teams to align operations with the needs of the business and learning objectives. This role requires strong technical skills, excellent communication and collaboration skills, and a proactive mindset with the ability to take initiative and lead optimisation efforts.
Responsibilities
* Provide operational support to global superusers and administrators to ensure smooth product and platform functionality
* Lead request management, addressing issues promptly and coordinating with technical teams for resolution
* Support the release process for updates, including testing, documentation, and communication of new features
* Conduct regular audits and usage analyses to identify opportunities for improvement and optimisation
* Act as a subject matter expert for the tools, sharing knowledge and best practices with superusers and stakeholders
* Take initiative to propose and implement enhancements that drive system efficiency and user satisfaction
Requirements
To be successful in this role, you should have a minimum of 5 years of experience in designing and producing learning content through digital tools, at least 3 years of experience with the Articulate suite, and experience with learning content management systems (LCMS). You should also have strong knowledge of instructional design principles, SCORM/xAPI standards, and accessibility guidelines. In addition, you should have a proactive mindset with the ability to take initiative, identify improvement areas, and lead optimisation efforts. Strong collaboration and communication skills, with the ability to support and guide users across different regions and functions, are essential. Analytical skills to assess system usage and identify actionable insights for improvement are also required.
What We Offer
As a Product Specialist in our Learning Technology team, you will have the opportunity to work on cutting-edge digital solutions that support lifelong learning for our co-workers worldwide. You will be part of a dynamic and vibrant environment where you can develop your skills and grow within the company. We offer a competitive compensation package and excellent benefits, including health insurance, retirement plans, and paid time off.
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