Learning Technology Product Expert
6 days ago
Key Responsibilities
You will provide operational support to global superusers and administrators to ensure smooth product and platform functionality, lead request management, addressing issues promptly and coordinating with technical teams for resolution, support the release process for updates, including testing, documentation, and communication of new features.
Required Skills and Qualifications
- A minimum of 5-year experience in designing and producing learning content through digital tools.
- At least 3-years experience with the Articulate suite and a plus with experience in other authoring tools.
- Experience with learning content management systems (LCMS).
- Understanding of LCMS, LMS, and LXP platforms and how learning content is structured, published, and maintained across these systems.
- Strong knowledge of instructional design principles, SCORM/xAPI standards, and accessibility guidelines.
- Proactive mindset with the ability to take initiative, identify improvement areas, and lead optimisation efforts.
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