Retail Operations Innovator

1 day ago


Malmo, Skåne, Sweden IKEA Retail Services AB Full time

We are seeking a highly skilled and experienced Operations Development Leader to join our team at IKEA Retail Services AB.

About the Job:

This role offers a unique opportunity to drive business growth through continuous improvement initiatives and contribute to a culture change within the organization.

Responsibilities and Deliverables:

  • Market Insights: Develop and implement a market insights framework to identify key areas for improvement and inform business decisions.
  • Stakeholder Engagement: Engage stakeholders regularly to identify areas of improvements and establish goals.
  • Methodology Support: Support the CoE, Functions and Markets in adopting new methods of working by providing guidance, methods, and tools to ensure improvements are developed and implemented in a simple and systematic way.
  • Communication Channels: Responsible to update and maintain communication channels (Sharepoint, Viva Engage, etc…) and other support material for "Continuous improvements", ensure they are accessible to markets and global colleagues.
  • Tool Development: Create, enhance, and roll out tools to aid continuous improvement efforts. Enhance efficiency and deliver necessary content to secure adoption and effective use.
  • Relationship Management: Maintain effective relationships with the CoE and markets team to ensure alignment and support.
  • Results Monitoring: Monitor, consolidate, and communicate overall results on content, market implementation, and business impact follow-up of improvement initiatives.
  • Solutions Implementation: Create and promote an open and sharing environment among Area Managers Markets through Area Managers, while implementing Continuous improvements solutions.
  • Positioning: Support the positioning of "Continuous improvements" in communication and events.
  • Knowledge Sharing: Secure the sharing of Continuous improvements identified in the Market Operations Transformation process across all countries.


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