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Customer Onboarding Specialist
2 months ago
At Karma, we're on a mission to revolutionize the way the world thinks about food consumption. As a key member of our Operations Team in Stockholm, you'll play a vital role in shaping the future of our company.
The Role
- You'll be responsible for project leading customer onboarding, ensuring a seamless transition from sales to support.
- You'll own the onboarding process, including educating personnel at customer locations, project managing, and gathering feedback for our product team.
- You'll work closely with new customers to tailor our products and optimize their sales and operations.
- You'll work iteratively with customers to ensure high retention, communicating effectively in both Swedish and English.
- You'll document and follow up on completed onboarding.
Requirements
- Previous experience in customer-facing roles, such as sales, customer service, or hospitality.
- Experience working in a restaurant or a similar environment.
- Experience with SaaS solutions and Google Suite, particularly Slides and Sheets.
- Interest in working within a start-up environment.
About Us
We're a team of passionate, competitive, and entrepreneurial individuals who thrive in a high-speed environment. We're committed to our mission and values, and we're looking for someone who shares our passion and drive.
