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Enterprise Support Specialist
3 days ago
The AWS Global Support team plays a vital role in driving revenue, adoption, and growth from mid-market accounts to enterprise-level customers, including public sector. This involves working closely with leading companies to craft and execute innovative solutions. As a key component of this strategy, our team of Enterprise Support specialists works closely with customers to develop and implement strategies that drive our customers' adoption and use of AWS services.
About Our WorkWe work with customers to drive their adoption and use of AWS services, including compute, storage, networking, CDNs, databases, DevOps, big data analytics, security, and applications development. Our team helps customers understand their business/operational needs and technical challenges, providing strategic technical guidance to plan and build solutions using best practices.
Key ResponsibilitiesAs a technical advisor working with enterprise customers, you will:
- Help drive our customers' adoption and use of AWS services.
- Represent AWS effectively within a customer's environment.
- Foster close relationships with customers to understand their business/operational needs and technical challenges.
- Provide strategic technical guidance to plan and build solutions using best practices.
Experience with operational parameters and troubleshooting for three (3) of the following: compute/storage/networking/CDN/databases/DevOps/big data analytics/security/applications development in a distributed systems environment.
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