Security Support Specialist

3 days ago


Stockholm, Stockholm, Sweden Yubico Full time

At Yubico, our mission is to make secure login easy and accessible for everyone. We are a global company with a strong company culture and employees located in over 14 countries.

Our customers include Fortune 500 companies, hundreds of government agencies and millions of individuals in over 160 countries that rely on Yubico technology to secure access to computers, online services and mobile apps.

The Role:

As a Customer Support Specialist, your primary responsibility will be to engage with customers through the ticket handling system, addressing inquiries and providing assistance.

You will share quantitative and qualitative feedback with internal teams to improve the Yubico user experience.

Responsibilities:
  • Be the trusted concierge for Yubico website visitors, ensuring they find the information needed to successfully purchase and use the YubiKey.
  • Work cross-functionally with product management, marketing, and solutions organizations to improve the customer experience.
  • Think critically and creatively to help automate and scale the Yubico support experience.
  • Collaborate with Sales, Marketing, and PR teams to improve the presale user experience.
  • Collaborate with the Technical Support, Services, and Supply Chain teams to improve the post-sales user experience.


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