Retail Experience Specialist

2 months ago


Stockholm, Stockholm, Sweden Aesop Full time
Role Purpose

We are seeking a skilled Retail Consultant to join our team in Stockholm, Sweden. As a Retail Consultant, you will be responsible for delivering an exceptional customer experience, guiding customers to products that meet their needs, and contributing to the overall commercial success of our stores.

Key Responsibilities
  • Provide exceptional customer service and engage with customers to understand their needs and preferences.
  • Develop and maintain a deep understanding of our products and services, including skin care, hair care, body care, fragrance, and home categories.
  • Utilize empathy and effective communication skills to manage interpersonal relationships and contribute to a positive and inclusive experience for all.
  • Work collaboratively with the team to achieve sales targets and drive commercial outcomes.
  • Participate in ongoing training and development to enhance product knowledge and sales skills.
What We Offer

We take a holistic approach to employment, promoting professional development, career growth, employee wellbeing initiatives, and encouraging deep connections with the local community through the Aesop Foundation, volunteering, and matched giving programs. Employee benefits include:

  • Up to 50% product discount and bi-annual complimentary product allocation.
  • Annual Wellness Allowance to spend on an array of wellness activities of your choosing.
  • Summer wellness leave options and paid volunteering allowance for all employees.
  • In-house Product and Core skills training.
  • Competitive commission based on Store performance.
  • Pension and private medical Insurance via our chosen external provider Nordea.
  • Suite of options to aid development, including complimentary access to LinkedIn Learning.
  • Access to employee assistance programmes and complimentary subscription to Headspace mindfulness app.
  • Matched Gifting Policy - where every SEK raised by employee for any registered charity will be matched by the Aesop Foundation.
About Aesop

Aesop is committed to attracting, developing, and retaining the very best people by offering a creative and inclusive workplace where talent is truly recognised and rewarded. We are committed to promoting inclusion for all with the belief that diversity, inclusion, and belonging play an important role in the success of our organisation. We actively encourage everyone to consider becoming a part of our journey.



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