Courier Engagement Manager, Regional Operations

7 hours ago


Stockholm, Stockholm, Sweden TN Sweden Full time
Activation and Retention Expert

We seek an accomplished Activation and Retention Specialist to join our logistics team. This critical role focuses on enhancing courier engagement and retention through data-driven strategies, creative activation initiatives, and collaborative teamwork.

Main Responsibilities
  • Designing and implementing comprehensive activation plans, leveraging data insights to inform decisions.
  • Developing innovative solutions to improve courier activation rates, streamline onboarding processes, and reduce churn.
  • Collaborating with cross-functional teams to drive consistent activation experiences, optimize retention rates, and enhance overall courier satisfaction.

Requirements

  • Expertise in operations, marketing, or customer-facing roles, with a strong background in data analysis and tool proficiency.
  • Experience in courier engagement strategies, incentive planning, and execution, with a focus on driving activation and retention.
  • Able to work independently, prioritize tasks, and meet deadlines while maintaining exceptional organizational skills and attention to detail.
  • Excellent written and verbal communication skills, with the capacity to build strong relationships with courier partners and internal stakeholders.


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