Courier Lifecycle Optimization Specialist
18 hours ago
In this critical role, you will contribute to Wolt's success by leading activation and engagement strategies across regional markets.
As an Operations Specialist, you will be responsible for owning the early lifecycle activation journey, designing tailored activation strategies, acting as a bridge between onboarding and activation, and developing standard operating procedures to enhance courier activation.
You will also monitor key performance metrics to understand activation drivers, experiment with new approaches to activation and engagement, communicate effectively with courier partners, stay adaptable, and lead innovation and continuous improvement initiatives in the courier activation framework.
This is an excellent opportunity to join a dynamic team and make a meaningful impact on Wolt's growth and success.
Responsibilities- Own the early lifecycle activation journey for couriers;
- Design tailored activation strategies for the courier community;
- Act as a bridge between onboarding and activation;
- Develop standard operating procedures to enhance courier activation;
- Monitor key performance metrics to understand activation drivers;
- Experiment with new approaches to activation and engagement;
- Communicate effectively with courier partners;
- Stay adaptable and adjust strategies in response to external factors;
- Lead innovation and continuous improvement initiatives.
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