Supply Chain Activation Manager

18 hours ago


Stockholm, Stockholm, Sweden Wolt Full time
Key Responsibilities

The Operations Specialist plays a pivotal role in driving supply activation and courier engagement across Wolt's markets.

  • Owning the early lifecycle activation journey for couriers, ensuring seamless onboarding and engagement at every stage;
  • Designing tailored activation strategies for the courier community to foster long-term retention and motivation;
  • Acting as a bridge between onboarding and activation, minimizing churn in the early lifecycle stages and promoting smooth transitions;
  • Developing standard operating procedures to enhance courier activation, motivation, and retention;
  • Monitoring key performance metrics to understand activation drivers and inform data-driven strategy iterations;
  • Experimenting with new approaches to activation and engagement, leveraging creativity and data to drive results;
  • Communicating effectively with courier partners through engaging and motivational touchpoints;
  • Staying adaptable and adjusting strategies in response to external factors like demand fluctuations, special events, and market trends;
  • Leading innovation and continuous improvement initiatives in the courier activation framework.
Requirements and Qualifications

To excel in this role, you will need:

  • Proven experience in activation and engagement strategies;
  • Strong analytical skills to interpret data and drive insights;
  • Excellent communication and interpersonal skills;
  • Ability to adapt quickly to changing market conditions;
  • Leadership skills to drive innovation and continuous improvement initiatives;
  • Strategic thinking to develop and implement effective activation plans.


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