Customer Service Representative

2 days ago


Stockholm, Stockholm, Sweden H & M Hennes & Mauritz Gbc AB Full time

We are seeking a Customer Service Representative to join our team. As a Sales Advisor at H&M, you will play a key role in creating an outstanding customer experience. You will welcome customers, guide them through the store, and support them in finding what they need while showcasing our products.

Key Responsibilities
  • Share your fashion and product knowledge to help customers make informed choices.
  • Collaborate with your team to deliver exceptional service at every step of the customer journey.
  • Ensure the sales floor and back of house are well-stocked, organized, and inviting.
  • Support with opening and closing of the store.
  • Represent yourself and the brand positively during all customer interactions.

H&M is a global company of strong fashion brands and ventures. Our goal is to prove that there is no compromise between exceptional design, affordable prices, and sustainable solutions. We want to liberate fashion for the many, and our customers are at the heart of every decision we make.

What We Offer
  • All employees receive a staff discount card, usable on all H&M Group brands in stores and online.
  • In addition to our staff discount, all employees are included in our H&M Incentive Program – HIP.

We are made up of thousands of passionate and talented colleagues united by our shared culture and values. Together, we want to use our power, our scale, and our knowledge to push the fashion industry towards a more inclusive and sustainable future.



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