
Digital Brand Services Representative
11 hours ago
We're looking for a Customer Service Expert to join our team As a Client Service Partner, you will play a key role in delivering exceptional client service by resolving inquiries, troubleshooting issues and providing clear guidance. You'll work directly with enterprise B2B clients and will partner with our internal teams at CSC to provide support that will ensure our client's domain portfolios and digital assets are secure.
Responsibilities:
- Client Support: Respond promptly and accurately to client inquiries via multiple communication channels such as chat, telephone, and email.
- Issue Resolution: Troubleshoot and resolve customer order requests and inquiries related to domain names, DNS, digital certificates, digital brand management, billing inquiries, and technical problems.
- Escalation Management: Identify and escalate unresolved or complex issues to the appropriate teams, ensuring follow-up and resolution in a timely manner.
- Build and maintain client relationships by understanding the unique needs of each client.
What We Offer:
- Professional training and development opportunities to help you grow your career.
- A collaborative team environment where everyone works together to achieve success.
- Opportunities for advancement and professional growth within the company.
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