Sales Floor Team Supervisor

10 hours ago


Stockholm, Stockholm, Sweden H&M group Full time

H&M Group is a global leader in fashion retail, offering a diverse range of brands that cater to different tastes and styles. We're seeking a dedicated and skilled individual to join our team as a Floor Manager, responsible for driving customer satisfaction, maximizing store sales, and fostering a positive work environment.

The ideal candidate will have prior retail or customer-facing experience, be fluent in English and Swedish, and possess excellent communication and leadership skills. As a Floor Manager, you'll have the chance to develop your skills, work with a talented team, and make a real impact on our customers' shopping experience.

Key Responsibilities:

  • Deliver exceptional customer service through styling advice, product knowledge, and store experience.
  • Analyze sales data and collaborate with the store manager to optimize sales performance.
  • Lead a team of sales assistants to achieve superior standards of service and operational excellence.
  • Support recruitment efforts and ensure comprehensive onboarding and training for new hires.
  • Collaborate with the store manager to identify future talent and develop personalized growth plans.
  • Maintain a high level of store presentation and organization.
  • Serve as a brand ambassador, consistently delivering exceptional customer experiences.
  • In the absence of the store manager, take on additional responsibilities to ensure seamless operations.

We offer a competitive package, including attractive benefits and extensive development opportunities around the globe. If you're motivated, proactive, and dedicated to achieving excellence, we want to hear from you



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