IT Support Specialist Solna och Flemingsberg
6 hours ago
Vi söker en erfaren supporttekniker för att arbeta med IT-support hos flera av våra fantastiska kunder i Stockholmsområdet. Du kommer att arbeta som användarstöd till Karolinska Institutets medarbetare och vara en viktig del av vårt team.
Arbetsuppgifter- Hantera inkommande ärenden via portal, e-post, telefon och på plats.
- Följa SLA:er enligt vår Incidentprocess.
- Ge support via fjärrverktyg för vår Klientdatortjänst.
- Ge användarsupport på plats vid behov.
- Upprätta dokumentation för interna processer.
- Hantera installationer och beställningar av datorer och konferensutrustning.
- Aktivt delta i gruppens utvecklings- och förbättringsarbete.
- Fånga upp samt vidareförmedla verksamhetsbehov till övriga grupperingar inom IT-avdelningen.
Vi söker dig som har erfarenhet av support/kundtjänst och som vill växa inom IT-support. Vi matchar olika kompetensnivåer med lämpliga uppdrag, och det viktigaste för oss är din erfarenhet och din personlighet.
För att passa in i rollen ser vi gärna att du har skaffat dig erfarenhet av IT inom exempelvis Windows och/eller Mac, ärendehantering och att bemöta människor via telefon.
Vad vi erbjuderVi erbjuder dig en arbetsgivare som ständigt utvecklar sig för att vara en attraktiv arbetsgivare för dig. Där vi sätter den anställda i fokus och skapar utvecklingsmöjligheter.
För oss betyder detta bland annat trygg anställning, kollektivavtal (TechSverige), fast månadslön, utvecklingsmöjligheter, certifierings möjligheter, friskvårds bidrag, pension, försäkringar etc.
Där gemenskap är en viktig del, vilket gör att vi ordnar AW:s, sommar- och julfester.
En arbetsplats där dina åsikter spelar roll och där vi ser fram emot att höra hur vi kan vara en bra arbetsgivare framöver.
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