
WFM Strategy and Development Lead
2 days ago
Maximizing Performance Through Data-Driven Decision Making
In this role, you will lead a group of schedulers managing routines across multiple countries. Your work will ensure smooth operations, enabling our teams to meet organizational and customer needs effectively.
You will refine scheduling practices, develop mid-term forecast models, and generate actionable insights from data. By simplifying processes, driving automation, and fostering continuous improvement, you will optimize scheduling accuracy and enhance service levels.
- Your Key Responsibilities:
- Lead a group of schedulers managing routines across multiple countries;
- Develop and implement effective scheduling strategies to optimize service delivery;
- Collaborate with Global Scheduling Lead and Planning and Intraday teams to achieve alignment across functions;
- Analyze data to identify areas for improvement and implement changes;
- Foster a culture of continuous improvement within the team;
- Stay up-to-date with industry trends and best practices in Workforce Management.
We are looking for a results-driven professional with a strong understanding of Workforce Management, including forecasting, capacity planning, scheduling, and real-time management. If you have experience leading teams and driving performance improvements, we encourage you to apply.
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