
Workforce Management Regional Scheduling Lead
2 days ago
The Regional Scheduling Lead is a critical role that involves overseeing a team of schedulers across 6-9 countries. The primary goal is to create efficient and accurate schedules that balance operational goals.
This role plays a pivotal part in creating schedules that optimize service delivery, drive automation, and foster continuous improvement. The ideal candidate will have experience in workforce management, forecasting, capacity planning, and real-time management.
- Refine scheduling practices and develop mid-term forecast models to generate actionable insights from data.
- Collaborate with the Global Scheduling Lead and Planning teams to ensure alignment across functions.
- Identify process improvement opportunities and take the initiative to automate, improve efficiency, and reduce waste and cycle times.
- Drive accountability for WFM KPI improvements (forecasting accuracy, scheduling accuracy, cycle times).
- Co-own quarterly OKR target-setting with fellow leads.
Key qualifications include:
- 1+ year of experience as a people lead or in a Workforce Management role.
- Strong understanding of Workforce Management, including forecasting, capacity planning, and real-time management.
- Experience in stakeholder management, with the ability to connect and maintain relationships with internal teams.
- Strategic thinking and ability to translate strategy into operational plans.
- Advanced Excel/Spreadsheets skills and experience with BI tools like Looker.
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Stockholm, Stockholm, Sweden Wolt Full timeJob Summary:The Regional Scheduling Lead plays a pivotal role in the Workforce Management (WFM) team, overseeing 5-8 schedulers across multiple countries. This position involves creating efficient and accurate schedules that balance operational goals.Key Responsibilities:Collaborate with the Global Scheduling Lead to ensure alignment across functions and...
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