Workforce Optimization Manager

4 days ago


Stockholm, Stockholm, Sweden Wolt Full time
Workforce Management Regional Scheduling Lead, North

This is an exciting opportunity to join our Workforce Management (WFM) team as a Regional Scheduling Lead for the North region. As a key member of the team, you will be responsible for leading a group of schedulers who manage routines across multiple countries.

Key Responsibilities:
  • Lead a team of schedulers to design and implement efficient scheduling routines;
  • Collaborate with internal teams to set and achieve scheduling goals;
  • Develop and implement data-driven scheduling strategies;
  • Grow and develop your team through coaching and mentorship;
  • Design and implement scalable scheduling routines;
  • Analyse forecasts to inform scheduling decisions;
  • Identify and implement process improvements to increase efficiency;
  • Drive accountability for WFM KPIs and contribute to company-wide initiatives.
Requirements:
  • Experience in leadership or Workforce Management roles;
  • Strong understanding of WFM principles and best practices;
  • Ability to think strategically and drive results;
  • Proven track record of delivering high-quality results;
  • Advanced Excel skills and experience working with data.


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