Capacity Management Coordinator

5 days ago


Stockholm, Stockholm, Sweden Wolt Full time

Are you a skilled analyst looking for a new challenge? Do you have a passion for improving operational efficiency?

Job Overview

Our company, Wolt, is seeking a talented Workforce Planning Specialist to join our growing Workforce Management team. In this role, you'll work closely with our analysts and global leaders to drive data-driven decision-making and optimize operational efficiency.

As a Workforce Planning Specialist, you'll be responsible for developing and maintaining long-term forecasting, capacity plans, and hiring plans for your region. You'll also generate reports on performance metrics, conduct scenario simulations, and provide recommendations to improve customer experience and agent well-being.

Requirements:

  • You have experience in forecasting, capacity planning, and scenario modeling within a Workforce Management context.
  • You possess a strong ability to analyze data, develop actionable insights, and create detailed performance reports. Advanced skills in Excel or similar tools are essential; familiarity with BI tools like Looker is a plus.
  • You can independently identify and address issues, even in ambiguous or unfamiliar situations.
  • You have a track record of identifying opportunities for automation and efficiency improvements, with a focus on optimizing outcomes.
  • You excel at managing relationships with internal and cross-functional teams, ensuring alignment and clear communication.
  • You are adept at translating strategy into operational plans, considering customer needs, agent well-being, and organizational goals.
  • You are a self-starter who takes ownership of challenges and drives solutions proactively.


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