Operational Optimization Specialist

4 days ago


Stockholm, Stockholm, Sweden TN Sweden Full time
Job Mission

We are passionate about optimizing workforce efficiency and ensuring seamless service delivery. Our goal is to empower our teams to deliver exceptional results while maintaining a healthy work-life balance.

We are looking for a highly motivated Workforce Management Analyst who can drive process improvements, analyze data, and collaborate with stakeholders to achieve our objectives.

  • Develop and track key WFM reports pertaining to Service and Staff performance KPIs (viz. ART, SL/Abn, Forecast accuracy, Occupancy, Shrinkage, Utilization, etc.).
  • Aiding in vendor cost tracking and invoice reconciliation and RnP scorecard.


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