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Technical Customer Support Sweden

1 week ago

Gothenburg, Västra Götaland, Sweden Tbwa ChiatDay Inc Full time

Grafana Labs is a leading provider of observability solutions, and we're looking for a talented Support Engineer to join our team. As a Support Engineer, you'll play a critical role in ensuring our customers receive exceptional support and service.

You'll work closely with the Customer Experience team to identify and resolve technical issues, utilizing your expertise in observability, cloud systems administration, and other related fields. Your ability to learn and adapt quickly will be essential in mastering our products and providing top-notch support to our customers.

Main Responsibilities:
  • Debugging and resolving complex technical issues in lab environments
  • Utilizing SSO/SAML experience to secure Grafana instances
  • Participating in internal knowledge sharing and contributing to team growth