Technical Service Director Volvo Trucks

3 days ago


Gothenburg, Västra Götaland, Sweden TN Sweden Full time
Job Overview

Axalta's commitment to innovation drives us to the forefront of the coatings industry, engineering technologies that safeguard products against heat, light, corrosion, abrasion, moisture, and chemicals, while adding dimension and beauty with vibrant finishes.

We are seeking a Technical Service Director Volvo Trucks to join our team in Sweden. This individual will execute business strategies, ensuring customer needs and expectations are met. As a Technical Services leader, they will oversee technical and operational functions at a specific customer site, requiring strong leadership and organizational skills to plan and execute customer requirements.

Key Responsibilities:
  1. Execute account plans related to services at a concrete customer/site.
  2. Analyze and control expenditures for area of responsibility to conform to budgetary requirements.
  3. Analyze sales statistics to establish priorities, manage performance, and assist sales and technical teams in promoting the customer account strategy.
  4. Develop and manage relationships with manufacturing and engineering functions at customer sites.
  5. Provide technical advisory services to customers during trials and launches.
  6. Partner with PE & Services Manager to establish priorities for technical services teams.
  7. Support VMI requirements and seek VMI improvement opportunities.
  8. Prepare and maintain monthly plant quality reports for customers, leading quality investigations.
  9. Assist departments in preparing manuals and technical publications.
  10. Place product orders for customer plants and resolve immediate supply issues.
  11. Manage customer product approvals.
  12. Support and manage PDCA meetings and processes.
  13. Manage customer projects (LWRs, FWRs, EPMs) and prioritize project portfolios.
  14. Lead onsite technical service teams.


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