Service Engineer

6 days ago


Västerås, Västmanland, Sweden Hitachi Energy Sweden AB Full time

About the Role:

We are seeking a skilled Service Engineer to join our Network Control team at Hitachi Energy Sweden AB. As a Service Engineer, you will be responsible for providing first-line support to our customers using the Network Manager SCADA system.

Key Responsibilities:

  • Solve customer tickets and support cases with support and bug fixes
  • Use personal expertise to support team members in their case work
  • Provide service packs with corrections to customers
  • Report product defects
  • Cooperate with customers to solve their problems

Requirements:

  • Master's or Bachelor's degree in software engineering, computer engineering, power engineering, or equivalent acquired experience
  • Experience working with ABB/Hitachi Energy Network Manager SCADA system is a strong advantage
  • Fluency in English, both written and oral
  • Knowledge of RTU protocols like IEC and IEC is a merit
  • Knowledge of hardware (Linux/Windows servers) and network equipment is an advantage
  • A service-minded attitude with a creative mindset, combined with ability to seek information, knowledge of how to solve technical problems
  • Comfortable in working with many small tasks in parallel (support ticket work)
  • Enjoy being part of a team but also being able to work alone with finding solutions to problems

What We Offer:

  • Collective agreement
  • Flexible working time
  • Health care and wellness allowance
  • Fantastic career possibilities within Hitachi Energy both within Sweden and globally
  • Mentor to support you throughout onboard phase
  • Various trainings and education supporting employee development
  • Diversified company with over 70+ nationalities working in Sweden
  • Supplementary compensation for parental leave

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