Global Customer Experience Lead

2 days ago


Stockholm, Stockholm, Sweden Kaisa Technologies AB Full time
Role Summary
The Senior Customer Success Manager will be responsible for driving customer success across a portfolio of strategic accounts, leveraging their expertise in customer relationship management and commercial ownership to deliver exceptional results.

About the Role
As a Senior Customer Success Manager at Kaisa Technologies AB, you will play a critical role in shaping our customers' experiences and ensuring they achieve their goals. Your expertise will be essential in developing and executing account plans that drive revenue growth, improve customer satisfaction, and build long-term relationships.

Key Responsibilities
  • Develop and execute account plans that align with customer goals and objectives.
  • Build and maintain strong relationships with key customer stakeholders.
  • Identify and mitigate risks that may impact customer satisfaction and revenue growth.

Requirements
To succeed in this role, you will need a strong background in customer success, commercial ownership, and account management, with a proven track record of delivering results in a fast-paced environment. You should possess excellent communication and interpersonal skills, with the ability to build rapport with customers and internal stakeholders alike. A bachelor's degree in a relevant field is required, with an MBA or similar advanced degree highly desirable.
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