Customer Service Leadership Opportunity

15 hours ago


Stockholm, Stockholm, Sweden Transcom AB Stockholm Full time

Leadership Opportunity

This is an exciting opportunity to lead a high-performing team of customer service representatives and drive business results for our premium car brand client. As a Team Leader, you will be responsible for managing team performance, ensuring team members have the necessary coaching from the Lead CSRs, measuring and enhancing the satisfaction within the team, and driving KPIs and new initiatives to improve financial efficiency.

About the Role

This role requires strong leadership and communication skills, with a proven track record of leading high-performing teams and driving business results. You should also be proficient in Google packages and other CRM systems, with the ability to inspire and develop your team members.

Key Responsibilities

Manage team performance and ensure seamless day-to-day operationsCoaching and developing team members to enhance their skills and abilitiesMeasure and enhance team satisfaction and engagementDrive KPIs and new initiatives to improve financial efficiency

What We Offer

We offer a competitive salary, pension, office-based work with flexibility to work from home occasionally, on-site gym and sauna, health care allowance, subsidized meals, career development opportunities, and much more



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