Customer Service Quality Assurance Specialist

2 days ago


Stockholm, Stockholm, Sweden TN Sweden Full time
Job Description:

At TN Sweden, we are seeking a highly skilled Customer Service Quality Lead to elevate the quality of our customer service operations. As a key member of our team, you will be responsible for driving quality assurance, developing corporate education programs, and enhancing our service processes.

The ideal candidate will have a strong background in quality assurance, customer service leadership, or a similar role, with experience in designing and delivering effective training programs, analyzing workflows, and implementing process improvements. They will possess exceptional communication and coaching skills, as well as a detail-oriented approach to their work.

We value candidates who can collaborate effectively with cross-functional teams, maintain up-to-date training materials, and identify gaps in knowledge to create targeted learning solutions.

In this role, you will ensure the effectiveness of our customer service operations through proactive process improvements, staff development, and quality monitoring. If you are passionate about quality assurance, corporate education, and process improvement, we encourage you to apply.



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