Finnish & Swedish Speaking Consumer Credit Professional - Nordics

1 week ago


Stockholm, Stockholm, Sweden AMEX Full time

About American Express

At American Express, we're committed to providing extraordinary experiences for our customers. Our Credit Department is a key part of this effort, working tirelessly to deliver outstanding customer care and provide first-class credit servicing.

About the Role

We're seeking a highly skilled and motivated Credit Advisor to join our Nordic Consumer Credit team. As a Credit Advisor, you'll be responsible for handling outbound and inbound calls from consumer cardmembers whose accounts are flagged as overdue or delinquent.

Key Responsibilities

  • Handle customer inquiries and resolve issues in a timely and professional manner
  • Build strong relationships with customers to understand their needs and provide custom solutions
  • Make risk-based decisions to stop or enable spending based on account information and credit history
  • Meet and exceed quality goals, compliance regulations, and productivity targets
  • Document key information and re-prioritize to adapt to a dynamic environment

Requirements

  • Proficient in Finnish, Swedish, and English verbal and written communication
  • Strong analytical skills and ability to navigate multiple systems
  • Confidence in challenging customer situations and ability to work in a fast-paced environment

What We Offer

  • Competitive base salaries and bonus incentives
  • Support for financial well-being and retirement
  • Comprehensive medical, dental, vision, life insurance, and disability benefits
  • Flexible working model with hybrid, onsite, or virtual arrangements
  • Generous paid parental leave policies
  • Free access to global on-site wellness centers and confidential counseling support
  • Career development and training opportunities


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