Customer Service Coordinator

2 days ago


Gothenburg, Västra Götaland, Sweden Ocean Network Express Full time
Job Title: Customer Care Coordinator Export

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Care Coordinator Export. This role will be responsible for ensuring high-quality service delivery to our customers, managing customer portfolios, and building strong relationships with key stakeholders.

Key Responsibilities:
  • Manage daily correspondence with customers regarding containers and shipment handling
  • Collaborate with internal departments, including sales, accounting, operations, and equipment control
  • Communicate with our global ONE-offices
  • Ensure quality standards are maintained and enhanced to meet customer expectations
Requirements:
  • Minimum 1 year of experience in customer service and/or shipping industry
  • Fluency in Swedish and English, both verbal and written
  • Good working knowledge of modern IT systems, including Google Workspace and MS Office
What We Offer:

As a Customer Care Coordinator Export, you will be part of a dynamic team that values teamwork, customer satisfaction, and continuous improvement. You will have the opportunity to work in a modern office in the heart of Gothenburg, with flexibility to work from home two days a week. We offer a positive and supportive work environment, with opportunities for growth and development.

Ocean Network Express (ONE) is a leading container carrier with a global network of over 180 services to 120 countries. We are committed to providing exceptional service to our customers and are looking for talented individuals to join our team.



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