Technical Support Role at Postal Services Provider

15 hours ago


Stockholm, Stockholm, Sweden MultiMind Bemanning AB Full time

Are you a highly motivated and customer-focused individual looking for a new challenge? Do you have a passion for providing excellent service and support to others?

We are currently seeking an IT Service Desk Agent to join our team in a 6-month consultancy assignment. As a member of our team, you will be responsible for providing exceptional support to our clients in the logistics industry.

Key Responsibilities:

  • Provide first-level support to customers via phone, email, or chat
  • Diagnose and resolve technical issues using available resources
  • Work collaboratively with internal teams to resolve complex issues

Requirements:

  • Minimum 2 years of experience in a support role
  • Excellent communication and problem-solving skills
  • Fluency in Swedish and business English

Preferred Qualifications:

  • Experience working in a fast-paced environment
  • Knowledge of IT service management principles


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