Technical Support Role at Postal Services Provider
15 hours ago
Are you a highly motivated and customer-focused individual looking for a new challenge? Do you have a passion for providing excellent service and support to others?
We are currently seeking an IT Service Desk Agent to join our team in a 6-month consultancy assignment. As a member of our team, you will be responsible for providing exceptional support to our clients in the logistics industry.
Key Responsibilities:
- Provide first-level support to customers via phone, email, or chat
- Diagnose and resolve technical issues using available resources
- Work collaboratively with internal teams to resolve complex issues
Requirements:
- Minimum 2 years of experience in a support role
- Excellent communication and problem-solving skills
- Fluency in Swedish and business English
Preferred Qualifications:
- Experience working in a fast-paced environment
- Knowledge of IT service management principles
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