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SaaS Adoption Manager
1 week ago
Welcome to Bannerflow
We are a high-growth company and one of Europe's most exciting SaaS companies. Our Creative Management Platform allows enterprise brands to create, publish, analyze, and optimize advertising in-house, at scale.
With our platform, we serve more than 6 billion ads each month, viewed on 500 million unique devices all over the world.
About the Job
We seek a dynamic and proactive SaaS Adoption Manager to join our team. In this role, you will manage a portfolio of approximately 25 enterprise customers within a specific market, ensuring successful onboarding, product adoption, and overall satisfaction with the Bannerflow marketing cloud platform.
Your mission will include driving customer retention and revenue growth through strategic customer projects, quarterly business reviews, and maintaining high satisfaction levels.
Responsibilities
- Provide exceptional customer service to ensure a smooth onboarding experience for new customers.
- Develop and implement strategies to increase usage and engagement with the Bannerflow platform.
- Collaborate with stakeholders to lead key customer projects and deliver success.
- Conduct regular reviews to assess and enhance customer satisfaction.
- Maintain and improve satisfaction levels across your customer portfolio.
- Achieve revenue growth through retention and upsell initiatives.
Requirements
- 4+ years of experience in Customer Success management roles, with experience in or exposure to the SaaS industry being a strong plus.
- Proven track record of managing and completing customer projects effectively.
- Excellent relationship-building skills and ability to communicate effectively with customers.
- Strong analytical skills to analyze and report on customer data.
- Proficient in upselling and negotiating with customers.
- Demonstrates initiative to drive customer success.
- Prioritizes and meets the needs of customers.
- Effective in quickly resolving issues.
- Flexible and responsive to changing customer and business needs.
- Strong understanding of business principles to drive growth.
- Humble, grounded, and collaborative attitude.
