Sustainability SaaS Account Manager

3 days ago


Stockholm, Stockholm, Sweden TN Sweden Full time

As a leading provider of life-cycle assessment (LCA) solutions, TN Sweden is dedicated to helping businesses reduce their environmental footprint and contribute to a zero-carbon future.

Job Overview:

We are currently seeking an experienced Account Management Senior Specialist to join our team and help us drive growth and retention in the Nordic market and among large global customers.

  • You will be responsible for leading our efforts to retain and grow our existing customer base, focusing on mid-tier and large customers, and playing a key role in driving our Gross and Net Revenue retention.
  • Build strong, trusted relationships with our customers as the basis for revenue expansion and retention.
  • Own and manage our renewals so that this compelling event is maximised as much as possible.
  • Identify, nurture and close expansion opportunities, utilising our impactful array of products for cross-selling and effectively white space mapping your portfolio.
  • Use the data at your disposal and work closely with CS Ops to proactively identify customers at risk of churn and work across teams to find solutions to retain them.
  • Work closely with colleagues in the Nordics market team to act on industry opportunities, attend events and back up marketing campaigns.
  • Proactively segment and sort accounts under your management to ensure your time is spent targeting the right customers, in the right order.
About the Ideal Candidate:

You have proven experience in B2B SaaS, working in Customer Success or Account Management to drive NRR across a portfolio of customers.

  • Experience in identifying, nurturing and closing €15,000+ revenue expansion opportunities.
  • Data driven. You use the data at your disposal to identify insights and come up with plans to act on them.
  • You are proactive and creative. Each customer is different and you love figuring out how to engage them.
  • You are happy picking up the phone to customers as a way to drive retention or expansion.
  • You are an orchestrator and a collaborator. You know you can't win every retention battle or expansion opportunity on your own and you know when to engage sales, product, CS or others to maximise the chances of success.
  • You are metrics-driven. You thrive on challenging individual and team targets.
  • You speak fluent English, as it is our working language. Swedish/Norwegian/Finnish are seen as a big plus.
  • Experience in LCA, building sustainability or embodied carbon-related fields is not essential but would be beneficial.


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