IT Service Support Specialist

2 weeks ago

Gothenburg, Västra Götaland, Sweden Kollmorgen Full time

Job Summary

As a Local IT Administrator, you will be a key member of our IT team, responsible for implementing global IT solutions tailored to local business needs. You will provide advanced user support and take ownership of your tasks in a global high-tech product company.

About the Position

You will support the Kollmorgen AGV Team in Sweden, consisting of about 100 employees, and be responsible for onsite support of all PC, LAN, and related peripheral equipment. You will typically receive requests from the Help Desk related to end-users or equipment and will see those requests through to completion.

Key Responsibilities

  • Provide feedback to IT applications and infrastructure personnel based on local management and key-user discussions.
  • Provide PC, network, including the specification, purchase, installation, and configuration of related hardware and software.
  • Troubleshoot and provide first-level diagnosis for PC, network, hardware, and software problems.
  • Perform user administration, data administration, and file backups for servers.
  • Perform user setup, password security, and other changes on PC/LAN systems.
  • Advise, train, and assist users on how best to utilize system and ensure installation of desktop hardware and software according to established standards.
  • Assist in the installation and troubleshooting of routers, switches, and other network equipment.
  • Work to resolve problems in collaboration with global team technicians.

What We Offer

  • Innovation Days every twelve weeks - a 24-hour event for the whole company to dig deeper, explore new areas and solve problems.
  • Gym at the office filled with machines for strength and fitness that is always open and free to use for all our employees.
  • Free parking outside our office.
  • Noise cancelling headphones and home office equipment (office chair, screens etc).
  • Career opportunities within the company – we have employees who have worked with us for many years in different roles and departments.
  • Day of Caring – every year we take one day to clean the west coast beaches together.
  • 6 weeks' vacation.
  • Work time reduction – it gives you around 7 extra days off per year.
  • Collective agreement, occupational pension, wellness allowance.

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