IT Service Delivery Expert

1 day ago


Stockholm, Stockholm, Sweden PostNord Full time

Key Responsibilities

  • Team Leadership: Lead and mentor a team of system engineers offshore, providing guidance and support to ensure successful project outcomes.
  • Goal Setting: Define team goals, objectives, and priorities aligned with organizational objectives, driving a culture of excellence and accountability.
  • Incident and Problem Management: Lead incident/problem response efforts, conducting root cause analysis for major incidents to ensure prompt resolution and minimize downtime.
  • Change Management: Manage change requests, coordinate system changes, and ensure adherence to processes, maintaining the integrity of our systems.
  • Performance Monitoring: Implement monitoring tools and analyze system metrics to optimize performance, identify areas for improvement, and drive data-driven decision-making.
  • Documentation: Maintain comprehensive documentation of various activities done by the team, facilitating knowledge sharing and reducing onboarding time for new team members.
  • Knowledge Sharing: Promote knowledge sharing and best practices within the team, fostering a culture of collaboration and innovation.


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